Shipping & Delhivery Policy

The terms of Delivery Policy must be understood. If you do not agree to the terms contained in this Delivery Policy, you are advised not to accept the Terms of Use and the Delivery Policy. The terms contained in this Delivery Policy shall be accepted without modification and accordingly, to be bound by the terms contained herein.

Team KAPASVAAS is committed to deliver all orders with good quality packaging within a span of 7 working days (excluding Sundays & Public holidays) under normal circumstances. KAPASVAAS makes all commercially reasonable endeavors to ensure that the Product(s) are delivered to end users in a timely fashion. To ensure that the order reaches in a good condition, in the shortest span of time, we ship through reputed logistics companies.

1. Shipping Costs

We offer free shipping for all orders within India. For international orders shipped outside India:

Orders under INR 40,000 (approximately USD 540) are subject to a shipping charge of INR 1500 per kg (approximately USD 30).
Orders above INR 40,000 are eligible for free shipping.

2. Estimated Delivery Times

After the order is shipped, it typically takes:

Approximately 7-12 days for domestic orders to reach you.
Approximately 12-15 days for international orders to reach you.

If your order includes multiple items, please be aware that they may arrive in separate shipments. While we make every effort to meet estimated delivery times, occasionally, circumstances beyond our control may cause delays. Rest assured, we will keep you informed of any such delays.

3. Delayed Order Dispatch

We strive to deliver your products within the estimated delivery times. If your package has not reached you by the expected delivery date, please contact us at +91 99291 82425 or email us at email@kapasvaas.com . We will do our best to address your concerns.

4. Order Tracking

For domestic orders, you will receive an email with tracking details and the courier company’s information once your order is dispatched. You can track your package approximately 24 hours after dispatch.

International orders typically take 10-15 working days to ship from our end.

Orders below INR 1600 will incur an additional charge of Rs. 100 if selected for cash on delivery. Cash on delivery is not available for orders below INR 1600.

5. Customs and Duties

For international customers, customs duties and duties will be the responsibility of the customer. We cannot estimate these charges before or after placing an order, nor can we guarantee whether a specific order will incur such charges. These determinations are beyond our control.

6. Self-Collection

If you prefer self-collection upon order confirmation, please email us at email@kapasvaas.com with your order number.

Please ensure you collect your order within 2 working days upon receiving the confirmation email.

Orders not collected within 2 working days will be shipped to the shipping address provided.

Self-collection is available one day after the order is placed.

7. Order Cancellation

Prepaid orders are not eligible for cancellation.

The customer agrees not to dispute KAPASVAAS’s decision regarding cancellation and accepts our decision.

8. Cancellation by KAPASVAAS

In certain cases, we may be unable to accept or fulfill an order and must cancel it.

We reserve the right, at our discretion, to refuse or cancel orders for various reasons, including but not limited to quantity limitations, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud avoidance department.

Additional verification or information may be required before accepting an order.

We will contact you if any portion of your order is canceled or if further information is necessary.

If your credit card has been charged before order cancellation, the charged amount will be refunded to your card account.

The customer agrees not to dispute KAPASVAAS’s decision regarding cancellation and accepts our decision.

9. Courier and Delivery Details

Delivery typically takes 7-12 business days, excluding payment verification and administrative processes.

Orders are shipped within 48 hours of payment verification, excluding weekends and public holidays.

Deliveries are trackable and fully insured.

A signature from the customer or addressee is required at the door for package receipt.

If no one is available at the designated location to receive the package, up to two redelivery attempts will be made. The courier company will contact you to schedule a suitable redelivery time.

Once the order is shipped, we will provide you with detailed information, including the courier company’s name and tracking number. It is the customer’s responsibility to follow up with the courier company, and we can assist with tracking the order’s status and location.

10. Mailing Hours

Our team processes and packs orders during operating hours, which are from 10:00 AM to 7:00 PM, Monday through Friday (excluding public holidays).

Thank you for choosing KAPASVAAS for your shopping needs!